Returns and Exchanges
ENJOY FREE RETURNS AND EXCHANGES ON MOST ORDERS
Current Promotion (BOGO 50% Off): Upon returning the full-priced item, please be aware that if the accompanying item received at a discounted rate is retained, you will be charged the full price for the second item.
We offer free returns and exchanges for full-price purchases within the US and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 14 days of receiving your order.
Note: Returns and exchanges only apply for full-price unworn and unwashed merchandise.
International customers, please reach out to hello@theothelabel.com to receive a return label for full-price merchandise. We can handle exchanges at no cost, but if you request a refund, there might be a return shipping fee applicable.
Customs duties and taxes on international orders are non-refundable through THEO. However, your local customs bureau may be able to assist you in obtaining a duty refund.
How long does a return or exchange take to process?
Exchanges are processed immediately, as long as we have your desired size and color in stock. If not in stock, our skilled team can help you find another item you may love. Returns may take 2-3 weeks to process.
Refunds are initiated once the items are received and inspected, with the refund process typically taking 5-7 days to return to your original account.